Brother printer troubleshooting
Toner and drum counter resets after replacement — a genuinely confusing, high-volume, evergreen problem.
Setting up a Brother printer?
Connect it to Wi-Fi with the official Brother setup flow, then return here for model-specific troubleshooting and compatible parts.
Open the Brother setup guideModels
Known issues
Error codes
Look up a Brother code- 2-sided Disabled
- Authentication Error 01
- Authentication Error 02
- B&W Print Only
- Cannot Detect
- Cannot Detect Ink Volume
- Cannot Print XX
- Cartridge Error
- Change Unable XX / Clean Unable XX / Init Unable XX
- Comm.Error
- Condensation
- Connection Error 02
- Connection Error 03
- Connection Error 07
- Connection Error (wireless session overlap)
- Cooling Down
- Document Jam
- DR Mode in Use
- Drum !
- High Temperature
- Hub is Unusable
- Ink Absorber Near Full
- Ink Absorber Pad Full
- Ink Empty XX
- Jam 2-sided
- Jam Inside
- Jam Rear
- Jam Tray 1
- Low Temperature
- Machine Error 30, 33, 34 or 35
- Manual Feed
- Media Error
- Media is Full
- Media Mismatch
- Near Empty
- No Access Point
- No Drum Unit
- No Paper T1
- No Response/Busy
- No Toner
- Print Data Full
- Print Unable ##
- Repetitive No Paper Fed
- Replace Belt
- Replace Drum / Drum End Soon
- Replace Toner
- Replace WT Box
- Scan Unable ##
- Self-Diagnostic
- Server Error 01
- Server Error 03
- Shortcut Error 02
- Size Error DX
- Size Mismatch
- Unusable Device
- Wrong Ink Cartridge