Epson printer troubleshooting
Waste ink pad / 'end of service life' lockout — a hard stop that forces a decision, so intent is unusually high.
Setting up a Epson printer?
Connect it to Wi-Fi with the official Epson setup flow, then return here for model-specific troubleshooting and compatible parts.
Open the Epson setup guideModels
- EcoTank ET-15000
- EcoTank ET-2400
- EcoTank ET-2800
- EcoTank ET-2850
- EcoTank ET-2980
- EcoTank ET-3830
- EcoTank ET-3850
- EcoTank ET-4760
- EcoTank ET-4800
- EcoTank ET-4850
- EcoTank Photo ET-8550
- EcoTank Pro ET-5800
- Expression Home XP-4200
- Expression Premium XP-6100
- Expression Premium XP-7100
- WorkForce Pro WF-3820
- WorkForce Pro WF-7840
- WorkForce WF-2830
- WorkForce WF-2960
Known issues
Error codes
Look up a Epson code- An error occurred while saving. Check and if necessary, change the memory device.
- An ink cartridge is installed incorrectly.
- A printer's ink pad is nearing the end of its service life
- Authentication error. Check the authentication method, authenticated account, and authenticated password
- Cannot recognize the media. See your documentation for more details about the media.
- Cannot use the inserted Memory Device. See your documentation for details.
- Check that the printer driver is installed on the computer and that the port settings are correct.
- Communication error. Check if a PC is connected.
- Communication error. Check the Wi-Fi/network connection.
- DNS error. Check DNS settings.
- Failed to receive faxes because the fax data capacity is full.
- Ink cartridge(s) are low. Print job may not print completely.
- Ink pads end of service life
- No dial tone is detected.
- No paper has been loaded that matches the paper size setting.
- Paper Configuration is set to Off. Some features may not be available.
- Paper settings for XX do not match the Print Settings. Pull out Paper Cassette 1 or Paper Cassette 2 to place the following paper.
- Printer error. Turn the power off and on again.
- Print Head Adjustment Canceled. There is a problem with the print head. Contact Epson Support.
- Recovery mode
- Service required
- The combination of the IP address and the subnet mask is invalid.
- The file name is already in use. Rename the file and scan again.
- The ink cartridge displayed on the LCD screen is not recognized.
- The maintenance box is at the end of its service life
- The printer's borderless printing ink pad has reached the end of its service life.
- The printer's borderless printing ink pad is nearing the end of its service life.
- To use cloud services, update the root certificate from the Epson Web Config utility.
- You cannot use AirPrint if Paper Setup Auto Display is disabled.
- You need to replace Ink Cartridge(s).