Brother error code Cannot Detect

Before you try the solution

1. 1. Copy the complete message exactly as shown, including any letters, spaces, or punctuation around Cannot Detect.
2. 2. Find the printer's exact model number. The same-looking code can mean something different on another model family.
3. 3. Let the current print, scan, or update operation stop before touching controls, paper paths, or covers.

Manufacturer-documented solution

If the error is still there

1. 1Return to the screen or job that produced the message and check whether the code has cleared.
2. 2If Cannot Detect returns, do not repeat a risky procedure. Record when it appears and check the documentation for the exact model.
3. 3Because this message involves opening the printer, service risk, or possible damage, stop and contact Brother support or a qualified printer technician if it persists.

Other Brother error codes

• Cannot Detect Ink VolumeThe machine cannot measure the remaining ink. Brother attributes this to non-genuine ink not being detected. Also displayed as "Cannot Detect Ink".
• Cannot Print XXA mechanical problem, often a foreign object inside the machine. Brother's remedy is to open the machine and remove any foreign object before escalating.
• Cartridge ErrorThe toner cartridge is not installed correctly. Remove the cartridge/drum unit assembly and reinstall it.
• Change Unable XX / Clean Unable XX / Init Unable XXThe machine has detected a mechanical problem, often caused by foreign objects (paper clips, torn paper scraps) inside it. Remove debris from the jam-clear cover area; on some models, transfer stored faxes off the machine before power-cycling.
• Comm.ErrorPoor telephone line quality disrupted a fax transmission. Resend the fax or connect to a different telephone line.
• CondensationCondensation may have formed inside the machine after a room temperature change. Brother's remedy is to leave the machine switched on and wait 30 minutes with the top cover open.