Brother error code Media Error

Before you try the solution

1. 1. Copy the complete message exactly as shown, including any letters, spaces, or punctuation around Media Error.
2. 2. Find the printer's exact model number. The same-looking code can mean something different on another model family.
3. 3. Let the current print, scan, or update operation stop before touching controls, paper paths, or covers.

Manufacturer-documented solution

If the error is still there

1. 1Return to the screen or job that produced the message and check whether the code has cleared.
2. 2If Media Error returns, do not repeat a risky procedure. Record when it appears and check the documentation for the exact model.
3. 3If the documented action does not clear Media Error, contact Brother support or a qualified printer technician with the model number and complete message.

Other Brother error codes

• Media is FullThe connected memory card or USB drive already contains 999 or more files, so the machine cannot write new scans/photos to it. Delete unused files to free space.
• Media MismatchThe paper type selected in the print driver does not match the paper type configured on the machine. Load the correct paper type and adjust the machine's tray settings.
• Machine Error 30, 33, 34 or 35The print head carriage is failing to return to its home position at the far right of the unit, often because carriage springs are misaligned or a cartridge cover is not fully locked. Check/reposition the carriage springs and ensure ink cartridge covers are securely locked; if the carriage still won't move, the unit needs service.
• Manual FeedThe driver is set to feed from the manual feed slot but no paper is loaded there. Place paper in the manual feed slot.
• 2-sided DisabledThe back cover is not fully closed, or the 2-sided (duplex) tray is not installed correctly, so duplex printing is disabled. Close the back cover completely and reseat the duplex tray.
• Authentication Error 01The four-digit PIN entered for a Web Connect service account doesn't match the registered account PIN. Re-enter the correct PIN.