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PrintDiag

Brother error code Ink Empty XX

Quick answer

One or more ink cartridges are depleted; the machine converts incoming color faxes to black & white until cartridges are replaced. Replace the indicated ink cartridge(s).

Before you try the solution

  1. 1. Copy the complete message exactly as shown, including any letters, spaces, or punctuation around Ink Empty XX.
  2. 2. Find the printer's exact model number. The same-looking code can mean something different on another model family.
  3. 3. Let the current print, scan, or update operation stop before touching controls, paper paths, or covers.

Manufacturer-documented solution

One or more ink cartridges are depleted; the machine converts incoming color faxes to black & white until cartridges are replaced. Replace the indicated ink cartridge(s).

Model scope: Brother's Error and Maintenance Messages for your exact model

If the error is still there

  1. 1Return to the screen or job that produced the message and check whether the code has cleared.
  2. 2If Ink Empty XX returns, do not repeat a risky procedure. Record when it appears and check the documentation for the exact model.
  3. 3If the documented action does not clear Ink Empty XX, contact Brother support or a qualified printer technician with the model number and complete message.

Other Brother error codes

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Manufacturer reference

The meaning and documented action above were taken from the manufacturer source below.

Error messages

Verified against manufacturer documentation, last checked 2026-08-13. PrintDiag has no printers and no technician, so nothing here is claimed as tested on hardware.