Brother error code Jam Tray 1
Quick answer
Paper has jammed in the feed path of paper tray 1. Pull out the indicated tray and remove the jammed paper.
Caution: This step can be done wrong in a way that is costly or hard to undo, including voiding your warranty. Check your model's manual before proceeding.
Before you try the solution
- 1. Copy the complete message exactly as shown, including any letters, spaces, or punctuation around Jam Tray 1.
- 2. Find the printer's exact model number. The same-looking code can mean something different on another model family.
- 3. Let the current print, scan, or update operation stop before touching controls, paper paths, or covers.
Manufacturer-documented solution
Paper has jammed in the feed path of paper tray 1. Pull out the indicated tray and remove the jammed paper.
Model scope: Brother's Error and Maintenance Messages for your exact model
If the error is still there
- 1Return to the screen or job that produced the message and check whether the code has cleared.
- 2If Jam Tray 1 returns, do not repeat a risky procedure. Record when it appears and check the documentation for the exact model.
- 3Because this message involves opening the printer, service risk, or possible damage, stop and contact Brother support or a qualified printer technician if it persists.
Other Brother error codes
- Jam 2-sidedPaper is jammed underneath the paper tray or the fuser unit.
- Jam InsidePaper is jammed inside the machine. Clearing it means opening the top cover and removing the drum and toner assembly.
- Jam RearPaper is jammed in the back of the machine, in or beside the fuser unit.
- 2-sided DisabledThe back cover is not fully closed, or the 2-sided (duplex) tray is not installed correctly, so duplex printing is disabled. Close the back cover completely and reseat the duplex tray.
- Authentication Error 01The four-digit PIN entered for a Web Connect service account doesn't match the registered account PIN. Re-enter the correct PIN.
- Authentication Error 02The temporary ID used to link a Web Connect account is wrong, already used, or expired (temporary IDs are valid only 24 hours). Get a new temporary ID and retry.
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Manufacturer reference
The meaning and documented action above were taken from the manufacturer source below.
Error and Maintenance Messages (HL-L2325DW, HL-L2350DW, HL-L2370DW, HL-L2370DWXL)Verified against manufacturer documentation, last checked 2026-08-13. PrintDiag has no printers and no technician, so nothing here is claimed as tested on hardware.