Epson printer message: "To use cloud services, update the root certificate from the Epson Web Config utility."

Before you try the solution

1. 1. Copy the complete message exactly as shown, including any code, letters, or punctuation the panel puts around it.
2. 2. Find the printer's exact model number. The same-looking code can mean something different on another model family.
3. 3. Let the current print, scan, or update operation stop before touching controls, paper paths, or covers.

Manufacturer-documented solution

If the error is still there

1. 1Return to the screen or job that produced the message and check whether the code has cleared.
2. 2If "To use cloud services, update the root certificate from…" returns, do not repeat a risky procedure. Record when it appears and check the documentation for the exact model.
3. 3If the documented action does not clear "To use cloud services, update the root certificate from…", contact Epson support or a qualified printer technician with the model number and complete message.

Other Epson error codes

• The combination of the IP address and the subnet mask is invalid.The printer's manually entered network settings are inconsistent — the IP address does not fit within the configured subnet mask — and the printer cannot join the network until corrected.
• The file name is already in use. Rename the file and scan again.A file with the same name already exists at the scan destination. The user must delete the existing file or choose a new filename before rescanning.
• The ink cartridge displayed on the LCD screen is not recognized.Epson's non-genuine-ink detection identified that an installed cartridge is not a recognized/genuine Epson cartridge. Epson recommends installing genuine Epson ink cartridges.
• The maintenance box is at the end of its service lifeThe maintenance box must be replaced before printing can continue. Unlike the ink pads, the maintenance box is a user-replaceable part — though Epson states it is not covered by the product warranty.
• The printer's borderless printing ink pad has reached the end of its service life.The borderless-printing ink pad is fully saturated. Epson instructs the user to power off the product and contact Epson support for replacement; borderless printing is unavailable until serviced.
• The printer's borderless printing ink pad is nearing the end of its service life.The internal absorbent pad dedicated to borderless printing is approaching the end of its usable life. It is not user-replaceable; Epson recommends contacting support before it fails, though normal (non-borderless) printing continues to work.