Epson printer error codes

Every code below opens a full page: what Epson documents the code to mean, what to check before acting on it, what to do if it returns, and a link to the Epson document it was verified against.

30 of 30 catalogued Epson codes published. The rest stay unpublished until their documentation has been read.

• An error occurred while saving. Check and if necessary, change the memory device.The printer could not write scanned or stored data to the inserted external storage device, which may be damaged, full, or unsupported. The user should inspect or swap the memory device.
• An ink cartridge is installed incorrectly.One or more cartridges are not fully seated in their bays. The user must press down firmly on each cartridge to ensure a proper connection.
• A printer's ink pad is nearing the end of its service lifeThe internal ink pads are close to saturation. Printing continues, and the message repeats until the pads are replaced. Epson directs owners to Epson support rather than describing a user replacement.
• Authentication error. Check the authentication method, authenticated account, and authenticated passwordThe printer's login credentials for the destination shared folder were rejected. Epson directs the user to re-enter the correct username/password, confirm the password hasn't expired, and verify Location settings.
• Cannot recognize the media. See your documentation for more details about the media.An inserted memory card or storage device does not meet the printer's supported specifications and cannot be read. The user should confirm the device type/format is supported.
• Cannot use the inserted Memory Device. See your documentation for details.The inserted memory device is incompatible or malfunctioning and cannot be used by the printer; the user should check documentation for supported device types.
• Check that the printer driver is installed on the computer and that the port settings are correct.The printer is not receiving expected communication from the connected computer, typically because the driver isn't installed or the printer port is misconfigured.
• Communication error. Check if a PC is connected.The printer cannot reach the computer. Epson's remedy is to confirm the connection and that the printer software is correctly installed.
• Communication error. Check the Wi-Fi/network connection.The printer lost network communication with the scan destination while trying to send a scanned file. Epson recommends enabling MS Network, checking that the destination address matches, granting folder sharing permissions, and printing a network connection report.
• DNS error. Check DNS settings.While scanning to a shared network folder, the printer could not resolve the destination computer's network address via DNS. Epson recommends using a static IP address in the destination path instead of a computer name, and verifying DNS settings on the printer, server, and network.
• Failed to receive faxes because the fax data capacity is full.Incoming fax storage on the printer has reached capacity, so no more faxes can be received until stored faxes are reviewed and cleared via the Job/Status menu.
• Ink cartridge(s) are low. Print job may not print completely.Remaining ink is low enough that the current print job may fail to finish. The user can continue printing at the risk of an incomplete job, or replace cartridges first.
• Ink pads end of service lifeWaste ink pads saturated; lockout
• No dial tone is detected.The printer's fax function could not detect a dial tone on the connected phone line, so faxes cannot be sent. Epson recommends checking the phone cable, or disabling Dial Tone Detection when the printer is behind a PBX system.
• No paper has been loaded that matches the paper size setting.None of the loaded paper sources contain paper matching the size configured for the print job, so the printer cannot proceed until matching paper is loaded.
• Paper Configuration is set to Off. Some features may not be available.The printer's Paper Configuration setting, which lets the printer auto-detect loaded paper, has been disabled. Some features (including AirPrint) will not work correctly until it is re-enabled.
• Paper settings for XX do not match the Print Settings. Pull out Paper Cassette 1 or Paper Cassette 2 to place the following paper.The paper size/type physically loaded in the named cassette does not match what was specified in the print job's Print Settings. The user must pull out the indicated cassette and load the correct paper.
• Printer error. Turn the power off and on again.A serious error has occurred. Epson's remedy is to power cycle, then check for a paper jam; if there is no jam, the printer needs support.
• Print Head Adjustment Canceled. There is a problem with the print head. Contact Epson Support.An automatic print-head alignment/cleaning routine failed because Epson's diagnostics detected a fault in the print head itself, not just a clogged nozzle. Epson directs the user to contact support rather than retry cleaning.
• Recovery modeA firmware update failed and the printer has fallen back to recovery mode. Epson's remedy is to connect the printer by USB cable and run the firmware update again.
• Service requiredGeneric lockout, often pad-counter related
• The combination of the IP address and the subnet mask is invalid.The printer's manually entered network settings are inconsistent — the IP address does not fit within the configured subnet mask — and the printer cannot join the network until corrected.
• The file name is already in use. Rename the file and scan again.A file with the same name already exists at the scan destination. The user must delete the existing file or choose a new filename before rescanning.
• The ink cartridge displayed on the LCD screen is not recognized.Epson's non-genuine-ink detection identified that an installed cartridge is not a recognized/genuine Epson cartridge. Epson recommends installing genuine Epson ink cartridges.
• The maintenance box is at the end of its service lifeThe maintenance box must be replaced before printing can continue. Unlike the ink pads, the maintenance box is a user-replaceable part — though Epson states it is not covered by the product warranty.
• The printer's borderless printing ink pad has reached the end of its service life.The borderless-printing ink pad is fully saturated. Epson instructs the user to power off the product and contact Epson support for replacement; borderless printing is unavailable until serviced.
• The printer's borderless printing ink pad is nearing the end of its service life.The internal absorbent pad dedicated to borderless printing is approaching the end of its usable life. It is not user-replaceable; Epson recommends contacting support before it fails, though normal (non-borderless) printing continues to work.
• To use cloud services, update the root certificate from the Epson Web Config utility.The printer's stored root security certificate is out of date, blocking connections to Epson cloud services (e.g., Epson Connect). The user must open the Web Config utility and install/update the certificate.
• You cannot use AirPrint if Paper Setup Auto Display is disabled.AirPrint requires the printer's Paper Setup Auto Display feature to be turned on; with it off, AirPrint jobs will not function until the setting is re-enabled.
• You need to replace Ink Cartridge(s).One or more ink cartridges are fully expended and printing cannot continue until replaced.