Epson printer message: "Cannot recognize the media. See your documentation for more details about the media."

Before you try the solution

1. 1. Copy the complete message exactly as shown, including any code, letters, or punctuation the panel puts around it.
2. 2. Find the printer's exact model number. The same-looking code can mean something different on another model family.
3. 3. Let the current print, scan, or update operation stop before touching controls, paper paths, or covers.

Manufacturer-documented solution

If the error is still there

1. 1Return to the screen or job that produced the message and check whether the code has cleared.
2. 2If "Cannot recognize the media. See your documentation…" returns, do not repeat a risky procedure. Record when it appears and check the documentation for the exact model.
3. 3If the documented action does not clear "Cannot recognize the media. See your documentation…", contact Epson support or a qualified printer technician with the model number and complete message.

Other Epson error codes

• Cannot use the inserted Memory Device. See your documentation for details.The inserted memory device is incompatible or malfunctioning and cannot be used by the printer; the user should check documentation for supported device types.
• Check that the printer driver is installed on the computer and that the port settings are correct.The printer is not receiving expected communication from the connected computer, typically because the driver isn't installed or the printer port is misconfigured.
• Communication error. Check if a PC is connected.The printer cannot reach the computer. Epson's remedy is to confirm the connection and that the printer software is correctly installed.
• Communication error. Check the Wi-Fi/network connection.The printer lost network communication with the scan destination while trying to send a scanned file. Epson recommends enabling MS Network, checking that the destination address matches, granting folder sharing permissions, and printing a network connection report.
• An error occurred while saving. Check and if necessary, change the memory device.The printer could not write scanned or stored data to the inserted external storage device, which may be damaged, full, or unsupported. The user should inspect or swap the memory device.
• An ink cartridge is installed incorrectly.One or more cartridges are not fully seated in their bays. The user must press down firmly on each cartridge to ensure a proper connection.