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Xerox error code 093-933

Quick answer

"Replace Toner Cartridge — Toner Empty." Xerox's documented steps are to make sure a genuine Xerox toner cartridge is being used, then replace the cartridge. The 093 prefix is Xerox's toner and xerographics subsystem.

Before you try the solution

  1. 1. Copy the complete message exactly as shown, including any letters, spaces, or punctuation around 093-933.
  2. 2. Find the printer's exact model number. The same-looking code can mean something different on another model family.
  3. 3. Let the current print, scan, or update operation stop before touching controls, paper paths, or covers.

Manufacturer-documented solution

"Replace Toner Cartridge — Toner Empty." Xerox's documented steps are to make sure a genuine Xerox toner cartridge is being used, then replace the cartridge. The 093 prefix is Xerox's toner and xerographics subsystem.

Model scope: Xerox's support article for your exact model. This meaning is documented for the WorkCentre 3615; the same code is documented elsewhere as a damaged cartridge CRUM cell on other machines

If the error is still there

  1. 1Return to the screen or job that produced the message and check whether the code has cleared.
  2. 2If 093-933 returns, do not repeat a risky procedure. Record when it appears and check the documentation for the exact model.
  3. 3If the documented action does not clear 093-933, contact Xerox support or a qualified printer technician with the model number and complete message.

Other Xerox error codes

All Xerox error codes

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Manufacturer reference

The meaning and documented action above were taken from the manufacturer source below.

Fault Code 093-933: Replace Toner Cartridge - Toner Empty Message

Verified against manufacturer documentation, last checked 2026-08-15. PrintDiag has no printers and no technician, so nothing here is claimed as tested on hardware.