Xerox error code 077-902

Before you try the solution

1. 1. Copy the complete message exactly as shown, including any letters, spaces, or punctuation around 077-902.
2. 2. Find the printer's exact model number. The same-looking code can mean something different on another model family.
3. 3. Let the current print, scan, or update operation stop before touching controls, paper paths, or covers.

Manufacturer-documented solution

If the error is still there

1. 1Return to the screen or job that produced the message and check whether the code has cleared.
2. 2If 077-902 returns, do not repeat a risky procedure. Record when it appears and check the documentation for the exact model.
3. 3If the documented action does not clear 077-902, contact Xerox support or a qualified printer technician with the model number and complete message.

Other Xerox error codes

• 077-900"Registration Sensor Static Jam" — paper is detected stuck at/near the registration sensor; resolution requires manually clearing jammed paper from the specified location (e.g. Left Door A / rear cover) rather than a generic jam.
• 077-912Jam in the device — an IOT static jam, reported alongside 077-900 and 077-902 in the same fault. Xerox's documented action is to clear all jams at Door A, then contact support if the jam persists. The 077 prefix is Xerox's paper-feed subsystem.
• 077-101"Registration Sensor Jam" (Regi Sensor Off Jam) — the registration sensor failed to turn off within the expected time after the registration clutch engaged, typically caused by worn/contaminated rollers, drive gear wear, or out-of-spec paper.
• 010-317"Fuser Error, Reseat Fuser, Restart Printer." Xerox's documented steps are to confirm a genuine Xerox toner cartridge is fitted, then reseat the fuser. Reseating means removing and refitting a component that runs hot in normal use, so let the machine cool before opening it.
• 010-330Fuser motor failure. Xerox's documented response is to power the machine off and on (a partial or full reset), and to replace the cleaning cartridge (fuser web). The 010 prefix is Xerox's fuser subsystem, so a code in this range points at the hot section of the machine rather than the paper path.
• 016-757Print job failed because Xerox Standard Accounting (Auditron) rejected it — a missing or incorrect Accounting/User ID — not a generic secure-print authentication failure.