Canon error code 6801

Before you try the solution

1. 1. Copy the complete message exactly as shown, including any letters, spaces, or punctuation around 6801.
2. 2. Find the printer's exact model number. The same-looking code can mean something different on another model family.
3. 3. Let the current print, scan, or update operation stop before touching controls, paper paths, or covers.

Manufacturer-documented solution

If the error is still there

1. 1Return to the screen or job that produced the message and check whether the code has cleared.
2. 2If 6801 returns, do not repeat a risky procedure. Record when it appears and check the documentation for the exact model.
3. 3Because this message involves opening the printer, service risk, or possible damage, stop and contact Canon support or a qualified printer technician if it persists.

Other Canon error codes

• 6000Canon states "Printer error has occurred". Unlike the other codes in this family, the remedy begins by checking for and clearing a paper jam before power cycling and, failing that, contacting a service centre.
• 6900A printer error has occurred (no further detail given). Power the printer off, unplug it, then reconnect and restart. If unresolved, contact a Canon service center. Note: unplugging erases any stored faxes.
• 6910A printer error has occurred (no further detail given). Power the printer off, unplug it, then reconnect and restart. If unresolved, contact a Canon service center. Note: unplugging erases any stored faxes.
• 6930A printer error has occurred (no further detail given). Power the printer off, unplug it, then reconnect and restart. If unresolved, contact your nearest Canon service center to request a repair.
• #001The original document is jammed in the ADF feeder during a fax/scan job. Remove the jammed original per the paper-jam troubleshooting section.
• 1000There is no paper in the rear tray, or the paper is not loaded correctly. Canon's remedy is to reload the paper, align the guides, set the paper information and press OK.