Canon error code 2801
Quick answer
A document is jammed in the ADF (Auto Document Feeder). Depending on the situation: press OK to auto-feed out a remaining document, or turn the printer off, open the document feeder cover and carefully pull the jammed document out. Reduce the loaded document stack if jams recur, and contact Canon service if unresolved.
Caution: This step can be done wrong in a way that is costly or hard to undo, including voiding your warranty. Check your model's manual before proceeding.
Before you try the solution
- 1. Copy the complete message exactly as shown, including any letters, spaces, or punctuation around 2801.
- 2. Find the printer's exact model number. The same-looking code can mean something different on another model family.
- 3. Let the current print, scan, or update operation stop before touching controls, paper paths, or covers.
Manufacturer-documented solution
A document is jammed in the ADF (Auto Document Feeder). Depending on the situation: press OK to auto-feed out a remaining document, or turn the printer off, open the document feeder cover and carefully pull the jammed document out. Reduce the loaded document stack if jams recur, and contact Canon service if unresolved.
Model scope: Canon's support code page for your exact model
If the error is still there
- 1Return to the screen or job that produced the message and check whether the code has cleared.
- 2If 2801 returns, do not repeat a risky procedure. Record when it appears and check the documentation for the exact model.
- 3Because this message involves opening the printer, service risk, or possible damage, stop and contact Canon support or a qualified printer technician if it persists.
Other Canon error codes
- 2110The paper settings for the print or copy job do not match the cassette paper information set on the printer. Canon offers three choices: print on the loaded paper, replace the paper, or cancel the job.
- 2500Automatic print head alignment failed. Canon gives three possible causes: the print head nozzles are clogged, paper other than A4 or Letter is loaded, or the paper output slot is exposed to strong light.
- 2700An error occurred during copying (timeout), or a document remains stuck in the ADF during a scan. Press OK to clear a copy timeout and retry, press OK to feed out a stuck document, or press Stop to cancel scanning and retry. Do not insert objects into the document output slot.
- 2900Scanning the print head alignment sheet failed. Check the alignment sheet is placed correctly on the platen, that both platen and sheet are clean, load plain A4/Letter paper in the front tray, print a nozzle check pattern to verify head condition, and retry automatic alignment (or fall back to manual alignment).
- #001The original document is jammed in the ADF feeder during a fax/scan job. Remove the jammed original per the paper-jam troubleshooting section.
- 1000There is no paper in the rear tray, or the paper is not loaded correctly. Canon's remedy is to reload the paper, align the guides, set the paper information and press OK.
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Manufacturer reference
The meaning and documented action above were taken from the manufacturer source below.
Canon : Inkjet Manuals : G7000 series : 2801 (Document Jammed in ADF)Verified against manufacturer documentation, last checked 2026-08-13. PrintDiag has no printers and no technician, so nothing here is claimed as tested on hardware.