HP error code Er/11

Before you try the solution

1. 1. Copy the complete message exactly as shown, including any letters, spaces, or punctuation around Er/11.
2. 2. Find the printer's exact model number. The same-looking code can mean something different on another model family.
3. 3. Let the current print, scan, or update operation stop before touching controls, paper paths, or covers.

Manufacturer-documented solution

If the error is still there

1. 1Return to the screen or job that produced the message and check whether the code has cleared.
2. 2If Er/11 returns, do not repeat a risky procedure. Record when it appears and check the documentation for the exact model.
3. 3Because this message involves opening the printer, service risk, or possible damage, stop and contact HP support or a qualified printer technician if it persists.

Other HP error codes

• Er/14The installed toner cartridge is HP-cartridge-protection locked to a different printer and is not authorized for use in this one. HP's fix: replace with an authorized cartridge.
• Er/17A non-genuine (non-HP) toner cartridge is installed; the printer's Cartridge Policy setting only allows Original HP cartridges. HP's fix: replace with a genuine HP cartridge.
• Er/01The printer's input tray is empty. HP's fix: load paper into the tray.
• Er/02A door on the printer is open. HP's fix: verify the top cover is fully closed.
• Er/03The printer failed to pick a sheet of paper for a print job. HP's fix: press Start Copy/Resume to retry the pickup.
• Er/04Paper is jammed in the input tray. HP's fix: open the print-cartridge door, remove the print cartridge, then pull the jammed sheet straight out (never at an angle) and reinstall.