HP error code Er/01

Before you try the solution

1. 1. Copy the complete message exactly as shown, including any letters, spaces, or punctuation around Er/01.
2. 2. Find the printer's exact model number. The same-looking code can mean something different on another model family.
3. 3. Let the current print, scan, or update operation stop before touching controls, paper paths, or covers.

Manufacturer-documented solution

If the error is still there

1. 1Return to the screen or job that produced the message and check whether the code has cleared.
2. 2If Er/01 returns, do not repeat a risky procedure. Record when it appears and check the documentation for the exact model.
3. 3If the documented action does not clear Er/01, contact HP support or a qualified printer technician with the model number and complete message.

Other HP error codes

• Er/02A door on the printer is open. HP's fix: verify the top cover is fully closed.
• Er/03The printer failed to pick a sheet of paper for a print job. HP's fix: press Start Copy/Resume to retry the pickup.
• Er/04Paper is jammed in the input tray. HP's fix: open the print-cartridge door, remove the print cartridge, then pull the jammed sheet straight out (never at an angle) and reinstall.
• Er/05Paper is jammed in the toner-cartridge area inside the printer. HP's fix: remove the cartridge (keep it out of direct light), extract the jammed sheet, and reinstall.
• Er/06Paper is jammed in the output-bin area. HP's fix: open the cartridge door, then with both hands pull the jammed sheet free without sharp tools.
• Er/07The toner supply (cartridge) is missing or incorrectly installed. HP's fix: install or reinstall the cartridge.