Canon error code 1401

Before you try the solution

1. 1. Copy the complete message exactly as shown, including any letters, spaces, or punctuation around 1401.
2. 2. Find the printer's exact model number. The same-looking code can mean something different on another model family.
3. 3. Let the current print, scan, or update operation stop before touching controls, paper paths, or covers.

Manufacturer-documented solution

If the error is still there

1. 1Return to the screen or job that produced the message and check whether the code has cleared.
2. 2If 1401 returns, do not repeat a risky procedure. Record when it appears and check the documentation for the exact model.
3. 3If the documented action does not clear 1401, contact Canon support or a qualified printer technician with the model number and complete message.

Other Canon error codes

• 1403A FINE cartridge error has occurred. Remove and reinstall the FINE cartridge; if unresolved, replace it with a new one; if it still persists, contact Canon service for repair. Unplugging erases stored faxes.
• 1410An ink tank cannot be recognised. Canon's remedy is to remove the tank named on the screen and reinstall it until it clicks into place, replacing it if the code persists.
• 1470Print head is not installed properly. Open the scanner unit/cover, push the print head locking cover down to check the print head is seated, firmly push the joint buttons into place, and close the unit. Remove the orange protective label/tape before installing.
• 1496The maintenance cartridge may not be installed properly, or is not compatible with this printer. Remove and reinstall the maintenance cartridge correctly per the replacement instructions.
• 1000There is no paper in the rear tray, or the paper is not loaded correctly. Canon's remedy is to reload the paper, align the guides, set the paper information and press OK.
• 1200The scanning unit or cover is open. Closing it clears the message.