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PrintDiag

Maintenance

Waste toner container full

Hard stop, specific part, clear purchase.

Likely causes and fixes

  1. 1. The waste toner container has genuinely reached capacity; the printer will continue printing for a limited number of pages before stopping entirely.

    1. Open the waste toner container cover.

      Source: How To Replace the Waste Toner Container / Cartridge

    2. Caution: Tilting the container can spill loose toner.

      Pull the full container straight up and out without tilting it side to side.

      Source: How To Replace the Waste Toner Container / Cartridge

    3. Insert a new container and close the cover.

      Source: How To Replace the Waste Toner Container / Cartridge

    4. Dispose of the old container as normal office waste or per local recycling rules.

      Source: How To Replace the Waste Toner Container / Cartridge

  2. 2. On some models the waste-toner alert can trigger before the container is actually full, especially during continuous duplex or narrow-media printing.

    1. Locate the waste toner bottle.

      Source: Printer Is Displaying Waste Toner Bottle Full Message

    2. Caution: Avoid inhaling toner dust.

      Tap the bottle several times in place to let the toner settle.

      Source: Printer Is Displaying Waste Toner Bottle Full Message

    3. Caution: This step can be done wrong in a way that is costly or hard to undo, including voiding your warranty. Check your model's manual before proceeding.

      If the message persists, remove the bottle, gently tap it on a table, and reseat it.

      Source: Printer Is Displaying Waste Toner Bottle Full Message

    4. Contact support if the message still does not clear.

      Source: Printer Is Displaying Waste Toner Bottle Full Message

  3. 3. The waste toner box on a Brother laser or LED printer has reached capacity and cannot be reused once removed.

    1. Caution: Do not hold the drum unit by its sides.

      Open the front cover and remove the drum unit by its handle.

      Source: Replace the Waste Toner Box

    2. Unlock the release lever and remove the belt unit by its handle.

      Source: Replace the Waste Toner Box

    3. Caution: Handle carefully to avoid a toner spill.

      Remove the old waste toner box by its handle. Do not reuse it.

      Source: Replace the Waste Toner Box

    4. Install the new waste toner box, reinsert the belt unit and drum unit, and lock the lever.

      Source: Replace the Waste Toner Box

    5. Close the front cover to clear the message.

      Source: Replace the Waste Toner Box

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