Paper not feeding / pickup failure

Likely causes and fixes

1. 1. The paper stack is damaged, poorly aligned, overfilled, or blocked from reaching the pickup rollers.

   1. Remove the paper stack and discard any torn, curled, wrinkled, damp, or dusty sheets.

      Source: HP OfficeJet Pro 9010, 9020 Printers - 'Out of Paper' Displays, Printer Does Not Pick Up Paper

   2. Check the tray and visible paper path for scraps or objects that prevent paper from touching the rollers.

      Source: HP OfficeJet Pro 9010, 9020 Printers - 'Out of Paper' Displays, Printer Does Not Pick Up Paper

   3. Square a small stack on a flat surface, reload it below the tray's maximum mark, and move the guides against the paper without bending it.

      Source: HP OfficeJet Pro 9010, 9020 Printers - 'Out of Paper' Displays, Printer Does Not Pick Up Paper

   4. Try one print. If it still does not feed, continue to the roller check for your exact model.

      Source: HP OfficeJet Pro 9010, 9020 Printers - 'Out of Paper' Displays, Printer Does Not Pick Up Paper

2. 2. The pickup rollers are dirty or worn.

   1. Caution: Use only the access points and cleaning method documented for your exact model.

      Turn the printer off, disconnect power, and remove the paper tray before touching accessible rollers.

      Source: HP LaserJet, HP PageWide Enterprise - Printer does not pick up paper or misfeeds

   2. Caution: Do not rotate mechanisms by force or apply an undocumented solvent.

      Inspect the tray rollers. Clean or replace them only as directed by the printer's model-specific manual.

      Source: HP LaserJet, HP PageWide Enterprise - Printer does not pick up paper or misfeeds