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PrintDiag

Consumables

Error after fitting third-party cartridge

Overlaps HP Dynamic Security. Contentious, heavily searched, poorly served.

Likely causes and fixes

  1. 1. HP's Dynamic Security firmware blocks cartridges using a non-HP chip or modified or non-HP electronic circuitry, including via firmware pushed after purchase.

    1. Identify the type of cartridge installed (genuine HP, refilled, or third-party).

      Source: HP Printers - Dynamic Security enabled printers

    2. Check whether the printer recently received a firmware update.

      Source: HP Printers - Dynamic Security enabled printers

    3. Caution: This step can be done wrong in a way that is costly or hard to undo, including voiding your warranty. Check your model's manual before proceeding.

      Install a genuine HP cartridge as a test.

      Source: HP Printers - Dynamic Security enabled printers

  2. 2. The printer's FINE cartridge recognition system fails to recognize the newly installed cartridge (Canon support code 1682).

    1. Caution: This step can be done wrong in a way that is costly or hard to undo, including voiding your warranty. Check your model's manual before proceeding.

      Remove and reinsert the FINE cartridge.

      Source: Support Code 1682

    2. Caution: This step can be done wrong in a way that is costly or hard to undo, including voiding your warranty. Check your model's manual before proceeding.

      Replace it with a new cartridge if the error persists.

      Source: Support Code 1682

    3. Contact Canon support if the error is still unresolved.

      Source: Support Code 1682

  3. 3. The printer is designed to use only genuine-brand ink cartridges, and a non-genuine cartridge may not be recognized.

    1. Caution: This step can be done wrong in a way that is costly or hard to undo, including voiding your warranty. Check your model's manual before proceeding.

      Remove the third-party or refilled cartridge.

      Source: I replaced an ink cartridge, but my product shows that the ink is not recognized. What should I do?

    2. Caution: This step can be done wrong in a way that is costly or hard to undo, including voiding your warranty. Check your model's manual before proceeding.

      Install a genuine cartridge.

      Source: I replaced an ink cartridge, but my product shows that the ink is not recognized. What should I do?

    3. Confirm the printer now recognizes it.

      Source: I replaced an ink cartridge, but my product shows that the ink is not recognized. What should I do?

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