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PrintDiag

Pantum error code 13

Quick answer

Documented in Pantum's own support KB as a confirmed scanner mechanical fault requiring diagnosis/repair — not merely an unverified, user-reported issue on some models.

Before you try the solution

  1. 1. Copy the complete message exactly as shown, including any letters, spaces, or punctuation around 13.
  2. 2. Find the printer's exact model number. The same-looking code can mean something different on another model family.
  3. 3. Let the current print, scan, or update operation stop before touching controls, paper paths, or covers.

Manufacturer-documented solution

Documented in Pantum's own support KB as a confirmed scanner mechanical fault requiring diagnosis/repair — not merely an unverified, user-reported issue on some models.

Model scope: Pantum service manual per series

If the error is still there

  1. 1Return to the screen or job that produced the message and check whether the code has cleared.
  2. 2If 13 returns, do not repeat a risky procedure. Record when it appears and check the documentation for the exact model.
  3. 3If the documented action does not clear 13, contact Pantum support or a qualified printer technician with the model number and complete message.

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Manufacturer reference

The meaning and documented action above were taken from the manufacturer source below.

Determination and Solution of Scanner Error 13 Fault

Verified against manufacturer documentation, last checked 2026-08-12. PrintDiag has no printers and no technician, so nothing here is claimed as tested on hardware.